Tips In Reducing Effects Of Bad Customer Service
Have you ever been in a situation where you called customer service for help, and the representative was anything but helpful? Maybe they sounded bored, or perhaps they were outright rude. Either way, it left a bad taste in your mouth and probably made you never want to call that company again.
Good customer service is essential for any business but especially important for small businesses.
In a world where big companies often have the upper hand, good customer service can be a significant differentiator for small businesses.
Unfortunately, bad customer service is all too common. A recent study found that 60% of consumers have had a bad customer service experience in the past year and that those experiences have cost businesses billions of dollars in lost revenue.
Even more alarming is that lousy customer service is not just annoying. It can be harmful to your health. A study from the University of British Columbia found that experiencing poor customer service can lead to increased levels of the stress hormone cortisol.
Cortisol has adverse health effects, including weight gain, high blood pressure, anxiety, depression, insomnia, and even memory problems.
So, if you regularly deal with bad customer service, it is essential to protect your health. Here are a few tips that can help to reduce the adverse effects of bad customer service:
* Limit your exposure
Suppose you can try to limit your exposure to bad customer service. For example, if you know a company has poor customer service, try to avoid doing business with them and find a better alternative. There are plenty of companies out there that value their customers and will go above and beyond to provide good customer service. And, if you do have to deal with bad customer service, try to do it as little as possible.
* Do not take it personally
It is important to remember that bad customer service is not personal. The representative you are dealing with is probably not trying to make your life difficult. They are just poorly trained or overworked and underpaid. So, try remaining calm and patient as possible because getting angry will only worsen the situation.
* Be polite
It can be tempting to lash out when dealing with bad customer service, but it is important to remain polite. Getting angry will only worsen the situation, and it is unlikely to result in a better outcome. Be firm but polite, and you will be more likely to get the help you need. Also, thank the representative for their time and effort, even if they were not helpful.
* Be assertive
While you should remain polite, you also need to be assertive. Make it clear that you will not tolerate bad service and expect to be treated with respect. It is your right as a customer to receive good service, and you should not hesitate to demand it. So, do not be afraid to speak up for yourself and make your needs known.
* Speak to a manager
If the customer service representative you are dealing with is particularly unhelpful, ask to speak to a manager. In many cases, talking to someone in an authority position can help resolve the issue and get you the help you need. And, if the manager is also unhelpful, you can always escalate the problem to a higher authority.
* Keep a cool head
Dealing with bad customer service can be frustrating, but it is essential to keep a cool head. Being angry will only worsen the situation, making you less likely to get the needed help. So, take a deep breath and try to remain calm.
* Take a break
If you are starting to feel overwhelmed, take a break. Step away from the situation for a few minutes to clear your head. You can also try relaxation techniques, such as deep breathing or meditation. It can be helpful to have a friend or family member on hand to provide support.
Unfortunately, bad customer service is all too common, but it is essential to remember that it is not personal and does not have to ruin your day. If you regularly deal with bad customer service, take steps to protect your health and well-being.
By following the tips above, you can minimize the impact of bad customer service on your life.
And remember, the next time you are dealing with bad customer service, take a deep breath and remember that it is not worth getting stressed out over.
After all, your health is more important than anything else.
Thank you for taking the time to read my blog! I hope you find this information valuable and make time to implement it in your life. If you enjoyed this, please check back and share it with others.
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